Boroughbridge Road, Northallerton, North Yorkshire, DL7 8AW

Online: Contact Us Online
Telephone: 01609 772105 ( Out of Hours: 111 )

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General Patient Information

Complaints

We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.

If at any time you feel that you need to make a formal complaint, our complaints' procedure can be found here.

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NHS North Yorkshire CCG

Mayford House Surgery is one of several practices that make up NHS North Yorkshire Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, visit the NHS North Yorkshire Clinical Commissioning Group website.

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Clinical Research Trials in Primary Care

Mayford House Surgery actively supports clinical research trials in primary care.  We believe that this is a great opportunity for our patients who may be eligible for studies to help shape the future of medicine.  Taking part in research studies demonstrates Mayford House Surgery’s commitment to quality improvement.

There are several types of studies that we may be involved in. For some studies we may send out letters to invite patients to participate depending if they meet certain criteria.  Others rely on patients identifying themselves from publicity around the surgery.

2021 Research Update

This year we were successful in a bid to be given support to be a ‘Start-up’ site to help develop research in the practice.  This has enabled us to be part of an increasing number of studies we feel are important to be able to offer our patients with the aim of improving health care for the future. 

Our involvement in the national Covid studies PRINCIPLE and RTO-Covid19 have been completed and are now closed. 

Ongoing studies

CANAsses: aims to test the effectiveness of a Needs Assessment Tool for Cancer.  Eligible patients have been sent SMS messages or letters to invite them to the study.  We have achieved a good response rate to this study run by Yorkshire Cancer Research and those consented are being reviewed by our Advanced Nurse Practitioner and Research Nurse, Jane Wright.

ALABAMA: this study is looking at Penicillin allergy status and its effect on antibiotic prescribing, patient outcomes, and antimicrobial resistance.  Eligible patients have been sent letters inviting them to the study, if appropriate these patients will be contacted by Oxford University to arrange a review at St James' Hospital Leeds to assess their allergy status formally.

HRT: use of a screening tool in primary care to identify menopausal and peri-menopausal women who could benefit from hormone replacement therapy.  SMS messages have been sent to eligible patients offering them a review with our practice Pharmacist Jenni Greenbank to assess their symptoms and suitability for HRT.

Multiple Symptoms Study :- testing the effectiveness of a Symptoms Clinic for people with persistent physical symptoms.  Eligible patients were mailed invites to the study.

Upcoming studies: 

INTERACT: aims to develop and evaluate a new intervention that will integrate the use of online CBT materials with therapist-led CBT for depression.  The novel intervention will be developed so that it can be easily incorporated into existing NHS psychological services.

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Patient Feedback

Mayford House Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing an AccuRx administration query.

Your comments will help us to maintain our high standard of service.

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GP Earnings

Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in MAYFORD HOUSE SURGERY in the last financial year (2019/20) was £64,225 before tax and National Insurance. This is for 1 full time GPs, 7 part time GPs and 0 locum GPs who worked in the practice for more than 6 months.