Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


If you have sustained a minor injury such as small cuts or joint sprains as well as more severe injuries which may involve a broken bone then you should attend the Urgent Treatment Centre (UTC) at the following hospital:

Friarage Hospital
Northallerton, North Yorkshire, DL6 1JG. Tel: 01609 779911.

Also, in the event of poisoning or overdose attend UTC

Urgent Problems during Surgery Hours

If you have an urgent problem during surgery hours and there are no routine appointments available we offer a “sit and wait” clinic starting at 11:30am for those patients who feel they need to be seen that day.

Patients booked into this clinic will be seen in order of arrival (unless having an urgent medical need) by all available doctors. A specific doctor cannot be guaranteed. After 11am, calls for urgent appointments will be forwarded through to the on-call doctor.

How to Get Help when the Surgery is Closed

If you have an urgent medical problem at night and weekends, telephone requests should be made on the telephone number 111 at all times.

Requests for attention out of hours, ie from 6.30pm to 8am weekdays and from 6.30pm Friday through to 8am Monday morning, are handled by York Ambulance Service.

Please note calls made to the Out Of Hours Service may be recorded.

If you just require information about symptoms, then you can visit NHS Symptoms A to Z by navigating to their website at: www.nhs.uk/conditions

About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.