Care navigation is a tool being used nationally by GP surgeries. It has been put in place by the government and NHS England and enables the patient to be seen by the right person in a timely fashion. As services have developed over the years there is no longer a need for patients to see doctors for all their medical conditions. Below is a list (not exhaustive) of medical conditions and who and how to contact the most appropriate person/team to deal with your query or problem.
- Back pain/Joint problems – self referral to physio direct 01609 763747 or call the surgery for an appointment with Fiona, our first contact Musculo-skeletal practitioner.
- Mental health concerns – self referral to IAPT Home – North Yorkshire Talking Therapies or call the surgery for an appointment with Jacqui, our first contact mental health practitioner. If you are or a family member need help in a crisis please call the crisis team number on 0800 0516171.
- Any eye problems – call the community eye service on 0300 303 4922.
- Any sexual health problems including screening – YORSEXUAL health YorSexualHealth – Home. They will also deal with contraception.
- Any dental or gum problems please contact your dentist as GPs are not qualified or skilled in this area.
- Minor injuries including falls, burns, bites and head injuries – please attend the Urgent Treatment Centre at The Friarage Hospital.
- Skin problems including rashes – please see the community pharmacist before booking a GP appointment.
- Referrals for ADHD/Autism – please contact reception and they will give you information of how to self refer if needed. GPs no longer need to complete this referral. If you are requesting a referral for a child please ask the school to complete this.
The above are examples of what may be suggested to you by our highly skilled reception staff should you call the surgery with any of these problems. If you are unhappy with this system of care navigation and do not feel the advice given is appropriate, the reception staff will take your details and ask the care co-ordinators to call you later that day to discuss your concerns.