Dial 999 immediately if you or someone else is having a heart attack or stroke.
Dial 0800 051 6171 if you are suffering from a mental health emergency.
Dial 111 outside of surgery hours if you have a medical problem which can’t wait until the next working day. (Surgery opening hours are 8am to 6.30pm daily excluding weekends and bank holidays. UK bank holidays.
Urgent Treatment Centre (UTC)
If you’ve sustained a minor injury such as bites, stings, cuts, grazes, strains or sprains, minor scald or burn please attend the UTC instead of coming to the surgery. More information can be on the Friarage Urgent Treatment Centre website.
Did you know that you can see the community Pharmacist for issues relating to colds, hayfever and mild skin conditions and more; all you need to do is attend a chemist and ask to speak to their in-house Pharmacist. A full list of pharmacies can be found by typing in your post code on the NHS Pharmacy Finder website. Further information is available on the Hearbeat Alliance Patient Information Leaflet.
Covid-19 Like Symptoms
If you have either a high temperature over 37.8 degrees Celsius, a new continuous cough, a loss of, or change to, your sense of smell or taste then please stay at home and self-isolate for 10 days and arrange a coronavirus test via the Government’s website or by ringing 119. If you feel you cannot cope with your symptoms at home or your condition gets worse, or your symptoms do not get better after 10 days, please contact the surgery and we will refer you onwards.
Other Ways to Contact
The District Nurses can be contacted on, 01609 786482.
If you feel you need to make a complaint in relation to the surgery, please email your complaint to the surgery email address or post it to,
Mayford House Surgery,
If you need to complain about any other providers of healthcare, please contact the Patient Advice and Liaison Service (PALS) on, 01642 854807. More information is available on the Patient Advice and Liaison Service (PALS) website.
If you need to arrange transport to a hospital appointment, please contact Patient Transport on, 0300 330 2000. More information is available on the South Tees Hospital Patient Transport website.
If you haven’t heard about a recent referral made, please contact the surgery by emailing your query, with your full name, date of birth and address to the Secretaries email address.
If you have had an appointment booked regarding a recent referral, please contact either the Friarage Hospital on, 01609 779911, or James Cook University Hospital on, 01642 850850, and ask to speak to the secretary of your required department.
Other Services Available
PhysioDirect is a service provided out of the Friarage Hospital who can be contacted on 01609 763747. South Tees PhysioDirect Information Leaflet.
Better Access Physiotherapy
Funded through Heartbeat Alliance, these community-based Physiotherapists are used as first contact regarding musculoskeletal problems and can be booked in to by contacting the surgery on 01609 772105. Heartbeat Alliance, Physiotherapy (First Contact Physio).
Do you have issues with finances, lifestyle or feel lonely? Living well can provide you with guidance on all of these and put you in contact with services that can help you. To book in to one of these appointments, please contact the surgery on 01609 772105 and ask for a Living Well appointment. Heartbeat Alliance, Living Well.
This chat service is aimed at people who are away from home or thinking of going missing. If you are a family member or friend of a missing person, you can call, text or email our Family Support service.
If you’re under 18, head over to Runaway Helpline where you can find information and resources to help you, as well as access their Online Chat service for young people.
If you have a medical issue relating to your oral health, even if this is pain in the mouth, please contact one of the local dentists to book an appointment. A full list of dentists can be found by typing in your post code on the NHS Dentist Finder website. Heartbeat Alliance, Dentist.
Have you recently found out that you’re pregnant? Whether it was planned or unexpected you need to know where to go for next steps, this may be to see the Midwife or to arrange a termination. Heartbeat Alliance, Pregnancy.
- The Midwife can be contacted and booked in to by ringing 01609 763093
- If you are feel you need a Termination, BPAS is available 24 /7 to speak to if you are not sure what to do, they can be contacted on 03457 304030
Improving Access to Psychological Therapies (IAPT)
Are you having trouble sleeping? Feeling on edge? Can’t stop worrying? You can access the Improving Access to Psychological Therapies’ services by ringing 01609 768890. Further information is available on the Improving Access to Psychological Therapies’ website.
Are you wanting to quit smoking? You can access smoking cessation by ringing 01609 797272. Further information is available on the NHS’s Better Health website.
If you need to contact the Health Visitor, please ring 01423 542464.
Healthy Child Team
If you need to contact the Healthy Child Team in relation to your child’s feeding or behavioural issues, please ring 01609 780780.
Childhood Immunisations’ Team
If your child has missed their vaccinations at school, please ring 01423 542360.