We offer a range of appointments, you can consult with your clinician via

You can book an appointment by following one of the below options:

  • Online by navigating to (Online Consultation) and submitting a non-urgent request and ensuring you inform us of the following:
    1. Are you wanting to book an appointment for yourself or someone else?
      Please ensure you use the details of the person with the medical problem/ condition
    2. What condition/ problem are you wanting to book an appointment for?
      Strictly 1 condition per appointment
    3. How long have you had symptoms for this condition/ problem?
    4. Would you prefer a telephone/ face to face appointment?
      The problem above will depend on whether a request for telephone is appropriate if you need examining
    5. Would you be willing to consent to having an appointment with our Better Access service?
      These are a range of appointments offered on an evening (6:30 to 8pm) and weekend appointments (Saturdays 9am to 5pm, Sundays 9am to 1pm
  • Telephone by calling the surgery on 01609 772105 and speaking to one of our receptionists
  • If it’s a routine appointment you can call our virtual receptionist on 01609 710858 and book a.n admin’ call back and we will call you back within 72 (working) hours to arrange this appointment.
Contact us online

Check your booked appointments on the NHS App.

Cancelling your appointment

If you need to cancel your appointment, please either do one of the following options

  • Cancel appointments on the NHSApp
  • Cancel appointments by calling 01609 710858, entering your DoB and telephone number and follow the prompts, more information is at, Virtual Receptionist – Mayford House Surgery
  • Call the receptionist on 01609 772105 and press 1 for appointments

When we’re closed

If you need medical advice when the surgery is closed then please dial 111.

Your call will be assessed and dealt with appropriately. Self-help – many minor ailments and illnesses can be dealt with effectively and safely with over the counter medicines that you can buy from your local pharmacy. How your local pharmacy can help:

  1. Advice about choosing the right medicines for common ailments
  2. Advice about staying healthy
  3. Advice on medication compatibility.

In an emergency you should call 999 Chest pains and or shortness of beath constitute an emergency