We use a secure website called systmonline which provides:
- Appointments Booking
- Ordering Repeat Prescriptions
- Change of Address or Telephone Number
- Access parts of your GP medical record
The systmonline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.
The app allows patients to manage any aspect of their healthcare all from one place.
Note: In order to use this app, you must have already registered for systmonline (see below).
You can book an appointment with a doctor of your choice by logging into SystmOnline and clicking on ‘Appointments‘ and then clicking on ‘Book Appointment‘.
You can request your medication by logging into SystmOnline and clicking on ‘Medication‘ and then clicking on ‘Medication‘.
Medical Record Online
You can view your medical record online by logging into SystmOnline and clicking on ‘Patient Record‘ and then clicking on ‘Patient Record‘. You need to request access to this section as access is not automatically given. You will need to follow the ‘Registering for systmonline‘ section to add new services to your account.
Please ensure you endeavour to keep access to your online services as safe and secure as possible, here is a guide to help you prevent unauthorised access to your online services. Keeping Online Records Safe and Secure Patient Information
Additional help can be found on the 'Using systmonline - A Guide for Patients' page.
If you would like to register for SystmOnline (Online Appointments, Prescriptions and Medical Record Service) you can ask one of the reception staff at the practice, you will be required when registering to show 2 forms of ID (at least one of these must be photo ID, e.g. passport and or driving licence, plus utility bill, birth certificate, bank statement).
Patients 12 and Under
The parents of patients aged up to 12 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child, when the child turns 12 the surgery will require the patient as well as the parent / guardian to provide written consent by the time the patient turns 12 in order for access to continue.
Patients Aged Between 12 and 16
If the patient was registered via proxy access before they were 12, the surgery will request written consent from both the patient as well as the parent or guardian each year before the patient’s birthday until the age of 16, where access will be rescinded and the patient will need to complete another proxy access form if they do not have capacity or a SystmOnline registration form to allow them access.
If this is a new registration the patient can request access for themselves but will require a Gillick competency assessment prior to access being granted, or a proxy access form can be completed, but both patient and parent / guardian’s written consent but be present and this will be requested annually before the patient’s birthday, otherwise access will be declined.
If you want to register yourself please print this form: Mayford SystmOnline Registration Form
If you are a carer and want to register your patient please print this form: Mayford SystmOnline Proxy Registration Form
When you have printed the relevant above form, please bring it to the surgery with 2 forms of identification (at least one of these must be photo ID, e.g. passport and or driving licence, plus utility bill, birth certificate, bank statement).