Dear Patient,

In order to help reduce the pressure on our reception team, as well as provide patients with more convenient access to appointments, the surgery has decided to implement the following:

• ONLINE - some appointments are now available for online booking, please remember that these are still only to receive a telephone call from the GP / ANP, DO NOT ATTEND THE SURGERY
• VIA‘PHONE - some appointments can now be booked up to 2 weeks in advance in an attempt to reduce the number of on the day ringing and booking of appointments

Please remember that the surgery also offers an online consultation platform that can be filled in and submitted, which is reviewed by our Duty Doctor, who will respond the same day if received before 3pm or the next working day if after this time.  ONLINE CONSULTATIONS SHOULD NOT BE USED FOR EMERGENCIES.

We would like to thank all of our patients for their patience and cooperation at this time as we work hard to bring as normal a service as possible back to our service users.

Yours gratefully,

Dr Jackson and Partners
Mayford House Surgery