We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete a complaint’s form and forward to the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaint’s procedure from reception.

Once we have received your complaint you should expect an acknowledgement within 3 working days of receiving your complaint.  We then expect to be able to investigate and respond to you within 28 days.

Complaint’s form in alternative format

How to make a complaint about primary care services changed on 1 July 2023

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner changed.

Rather than contacting NHS England, they now need to contact their local integrated care board (ICB).   Members of the public can still make a complaint to the provider.

Although you will have a named accountable and allocated GP, all patients are free to see any clinician at the surgery. Although we appreciate that continuity of care is very important, it is not always possible to see the same GP due to the pressure on appointments. Your medical records are comprehensive allowing each clinician to look at your medical history in detail, seeing a different doctor for an ongoing problem will therefore not ‘disadvantage’ you.

If you are unsure of who is your named Doctor please ask at reception.

New patients are allocated a Doctor on Registration.