General Patient Information

Patient Feedback

Mayford House Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.

If at any time you feel that you need to make a formal complaint, our complains procedure can be found here.

Clinical Research Trials in Primary Care

Mayford House Surgery actively supports clinical research trials in primary care. We believe that this is a great opportunity for our patients who may be eligible for studies to help shape the future of medicine. Taking part in research studies demonstrates Mayford House Surgery’s commitment to quality improvement.

There are several types of studies that we may be involved in. For some studies we may send out letters to invite patients to participate depending if they meet certain criteria. Others rely on patients identifying themselves from publicity around the surgery.

Current exciting research opportunity

We are currently involved in the national ‘Discover me’ clinical trial which looks at how health and genetic information can allow us to understand disease. It aims to find out why diseases may affect some people more than others which could potentially transform healthcare. As part of Discover Me, you can learn more about your own health and ancestry, supporting you make better decisions about your health and care.

Who can take part? Anybody over the age of 18 who can consent, can get involved.

How to enrol in this study: Please speak to reception, mentioning 'Discover me'.

Reception will arrange an appointment for you with our research nurse who will ask you to view a short video and read an information sheet to learn more about the study. After any questions have been answered a consent form is completed with our research nurse who will take the saliva or mouth swab. This whole process will take approx. 30 minutes.

What happens after?

Once the enrolment process is complete, you will not need to do anything further. Your genetic information (DNA) will be read from your sample and your health will be followed over time by collecting information about you from your health and care records and other sources. We will use your genetic and health information, together with information from thousands of others, to improve our understanding of many different diseases and to identify ways to help GP practices improve care.

GP Average Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Mayford House Surgery in the last financial year [2017/18] was £98,369 before tax and National Insurance. This is for 5 full time GPs and 1 part time GP who worked in the practice for more than six months.