Online Consultations


Engage Consult

Mayford House Surgery is excited to be able to provide its patients with the ability to send medical queries through to the practice out of hours.

We must stress that if your medical requirements are urgent in nature that you should still contact the surgery directly on 01609 772105 between 08:00 and 18:30 or 999 if life threatening, e.g. chest pain, stroke etc.

If you would like to take advantage of this new service please click the logo:

NB. This service is available between 18:30 and 21:30 for next day response and all queries will be picked up by the surgery at 08:30 and will be responded to by 11:30.

Currently this service is only for medical queries to be dealt with by the Duty Doctor, not a doctor of your choice.  Please do not use this service for administrative purposes e.g. referral queries, medication requests, test results etc., continue to contact the surgery on 01609 772105 between:

  • 08:30 - 14:45 for referral queries;
  • 11:00 - 18:30 for test results and;
  • 12:30 - 15:00 for medication queries.

Further Information

Engage Consult is a secure, future-proof online consultation platform that features patient history-taking integrated with practice work-flow, offering the potential for a direct two-way confidential messaging service between clinicians and their patients.

At the heart of the Engage Consult is Instant Medical History (IMH), the consultation engine that has delivered over 36,000 online consultations in the UK since early 2015. Evidence shows that GPs can reap real productivity gains from using IMH to support clinical decision making.

Statistics indicate that on average 30% of time is saved by using IMH to contact their GP first when compared with pre-booked face-to-face consultations. The efficiency gain comes from patients providing a structured history of their symptoms in their own time, not the GPs. The information gathered assists clinical decision-making for next steps: see patient, call with advice, refer or prescribe.

In addition, Engage Consult actively signposts patients to established self-care resources, pharmacy and alternative services such as out of hours and 111 where appropriate. The messages patients receive via the e-consultation can be tailored by individual practices depending on whether patients use Engage Consult to request help either within or out of surgery hours.

Find out more in the Engage-Consult Information Leaflet.