Appointments


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APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 01609 772105 during our opening hours.
  2. In Person: Visit reception during opening hours.

When you call the surgery, the receptionist may ask you some more detailed questions in order to make sure you are seen by the most appropriate person.

Please note that we do not offer a 'walk in' appointment service.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Routine Appointments

Patients may make appointments to see the clinician of their choice by using our on-line service (SystmOnline), calling at the Surgery in person, or by telephoning the Surgery when it is open.

An appointment should be made for each person requiring a consultation.

On arriving for your appointment please check in on the computer provided, or report to the receptionist.

Urgent Appointments

If there are no routine appointments available we offer a “sit and wait” clinic starting at 11:30am for those patients who feel they need to be seen that day. Patients booked into this clinic will be seen in order of arrival (unless having an urgent medical need) by all available doctors. A specific doctor cannot be guaranteed. After 11am, calls for urgent appointments will be forwarded through to the on call doctor.

Further information can be found on our 'Urgent Problems and Out of Hours' page.

Requests for a Home Visit

Please do not ask for a home visit unless the patient is too ill to come to the Surgery. For further information please see our 'Home Visits' page.

Telephone Advice

If you need to speak to a clinician on the phone, we have a dedicated duty doctor for urgent matters. Alternatively we offer routine telephone appointments with all the clinicians.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

For further information please see our Chaperones policy.

Cancelling Your Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using SystmOnline:
    Cancel Your Appointment online using SystmOnline.
  2. Cancel Online (Alternative Method - No Login Required):
    Cancel your Appointment Online.
  3. By Telephone:
    Please call us on 01609 772105.
  4. By Fax:
    You can send us a fax us on 01609 778553 to cancel your appointment.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.