Information For Patients

When you contact the surgery—by phone or through eConsult—we’ll use our care navigation process to guide you to the most appropriate clinician or service, which means our reception team will ask you brief questions about your symptoms. This helps ensure you’re seen as quickly and effectively as possible. You may be offered an appointment with a nurse, pharmacist, physiotherapist, or another healthcare professional, or be directed to a local service such as a pharmacy or Urgent Treatment Centre. This also helps us keep GP appointments available for those occasions when you need them most.

We know many patients value seeing the same clinician, and we recognise the importance of continuity of care. However, if your medical need is more urgent, you may be recommended to see another clinician to ensure timely treatment. Our care navigation team will be able to advise you when this option is suitable for you. 

Lastly, if you’re unable to attend an appointment, please cancel it as soon as possible. Every missed appointment is a missed opportunity for someone else in need.

Thank you for helping us help you.